Sutter Visiting Nurse Association and Hospice
4 Star CMS Rating
85%
Patient Recommended
4 Star Patient Rating
Services
Types of services offered to patients
| No Services Offered |
Ratings
HHCAHPS Survey Result Star Ratings
| 4 | HHCAHPS Survey Summary Star Rating |
| 4 | Star Rating for health team gave care in a professional way |
| 89 | Percent of patients who reported that their home health team communicated well with them |
| 5 | Star Rating for health team communicated well with them |
| 88 | Percent of patients who reported that their home health team communicated well with them |
| 4 | Star Rating team discussed medicines, pain, and home safety |
| 85 | Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them |
| 4 | Star Rating for how patients rated overall care from agency |
| 86 | Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) |
| 85 | Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family |
| 84 | Number of completed surveys |
| 21 | Response rate |
Quality Measures
HHCAHPS Process Quality Measures
Patient Outcome Statistics
Rates of Discharge to Community and Potentially Preventable Readmissions
| No Services Offered |
Service Area
Areas Served by the Home Health Agency
| Clearlake, CA | 95422 |
| Clearlake Oaks, CA | 95423 |
| Cobb, CA | 95426 |
| Finley, CA | 95435 |
| Glenhaven, CA | 95443 |
| Hidden Valley Lake, CA | 95467 |
| Hopland, CA | 95449 |
| Kelseyville, CA | 95451 |
| Lakeport, CA | 95453 |
| Lower Lake, CA | 95457 |
| Lucerne, CA | 95458 |
| Middletown, CA | 95461 |
| Nice, CA | 95464 |
| Potter Valley, CA | 95469 |
| Ukiah, CA | 95482 |
| Upper Lake, CA | 95485 |
| Witter Springs, CA | 95493 |