Charter Health Care Group, LLC
2 Star CMS Rating
71%
Patient Recommended
2 Star Patient Rating
Services
Types of services offered to patients
| No Services Offered |
Ratings
HHCAHPS Survey Result Star Ratings
| 2 | HHCAHPS Survey Summary Star Rating |
| 3 | Star Rating for health team gave care in a professional way |
| 87 | Percent of patients who reported that their home health team communicated well with them |
| 2 | Star Rating for health team communicated well with them |
| 80 | Percent of patients who reported that their home health team communicated well with them |
| 2 | Star Rating team discussed medicines, pain, and home safety |
| 72 | Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them |
| 2 | Star Rating for how patients rated overall care from agency |
| 74 | Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) |
| 71 | Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family |
| 164 | Number of completed surveys |
| 20 | Response rate |
Quality Measures
HHCAHPS Process Quality Measures
Patient Outcome Statistics
Rates of Discharge to Community and Potentially Preventable Readmissions
| No Services Offered |
Service Area
Areas Served by the Home Health Agency