Hands and Heart Home Health, Inc
Services
| Offers Nursing Care Services | |
| Offers Home Health Aide Services | |
| Offers Physical Therapy Services | |
| Offers Occupational Therapy Services | |
| Offers Speech Pathology Services | |
| Offers Medical Social Services |
Ratings
| 5 | HHCAHPS Survey Summary Star Rating Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 4 | Star Rating for health team gave care in a professional way Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 90 | Percent of patients who reported that their home health team communicated well with them Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 5 | Star Rating for health team communicated well with them Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 92 | Percent of patients who reported that their home health team communicated well with them Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 5 | Star Rating team discussed medicines, pain, and home safety Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 92 | Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 5 | Star Rating for how patients rated overall care from agency Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 88 | Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 87 | Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 62 | Number of completed surveys Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
| 21 | Response rate Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing. |
Quality Measures
| 89.7 | How often the home health team began their patients' care in a timely manner |
| 99.2 | How often the home health team taught patients (or their family caregivers) about their drugs |
| 98.9 | How often the home health team checked patients' risk of falling |
| 97.6 | How often the home health team checked patients for depression |
| 64.9 | How often the home health team determined whether patients received a flu shot for the current flu season |
| 52.5 | How often the home health team made sure that their patients received a pneumococcal vaccine (pneumonia shot) |
| 100 | With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care |
| 62.6 | How often patients got better at walking or moving around |
| 73.3 | How often patients got better at getting in and out of bed |
| 81.2 | How often patients got better at bathing |
| 62.3 | How often patients' breathing improved |
| n/a | How often patients' wounds improved or healed after an operation The number of patient episodes for this measure is too small to report. |
| 56.3 | How often patients got better at taking their drugs correctly by mouth |
| 14.3 | How often home health patients had to be admitted to the hospital |
| 8.3 | How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted |
| 97.2 | How often physician-recommended actions to address medication issues were completely timely |
| n/a | Changes in skin integrity post-acute care: pressure ulcer/injury |
Patient Outcome Statistics
| 223 | Observed Number of Discharges to Community |
| 371 | Number of Eligible Stays for DTC Measure |
| 60.11 | Observed Discharge to Community Rate |
| 64.15 | Risk-Standardized Discharge to Community Rate |
| 58.66 | Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate |
| 3 | DTC Comparative Performance Category Worse Than National Rate |
| 2 | Observed Number of Potentially Preventable Readmissions Following Discharge |
| 32 | Number of Eligible Stays for PPR Measure |
| 6.25 | Observed Potentially Preventable Readmissions Rate |
| 3.57 | Risk-Standardized Potentially Preventable Readmissions Rate |
| 2.49 | Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate |
| 4.98 | Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate |
| 2 | PPR Comparative Performance Category Same As National Rate |
| 0.86 | How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally |
| 726 | Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally |
Service Area
| Addison, IL | 60101 |
| Arlington Heights, IL | 60004, 60005, 60006 |
| Bloomingdale, IL | 60108 |
| Blue Island, IL | 60406 |
| Buffalo Grove, IL | 60089 |
| Chicago, IL | 60601, 60605, 60610, 60612, 60614, 60615, 60618, 60619, 60620, 60621, 60625, 60626, 60628, 60629, 60630, 60631, 60636, 60637, 60638, 60640, 60641, 60642, 60644, 60645, 60646, 60649, 60652, 60653, 60656, 60659, 60660 |
| Des Plaines, IL | 60016, 60018 |
| Elgin, IL | 60120 |
| Elk Grove Village, IL | 60007 |
| Evanston, IL | 60201 |
| Glen Ellyn, IL | 60137 |
| Glenview, IL | 60025 |
| Glenwood, IL | 60425 |
| Harwood Heights, IL | 60706 |
| Hickory Hills, IL | 60457 |
| Hoffman Estates, IL | 60192 |
| Lincolnwood, IL | 60712 |
| Matteson, IL | 60443 |
| Morton Grove, IL | 60053 |
| Mount Prospect, IL | 60056 |
| Niles, IL | 60714 |
| Northbrook, IL | 60062 |
| Orland Park, IL | 60467 |
| Palatine, IL | 60067 |
| Palos Hills, IL | 60465 |
| Park Forest, IL | 60466 |
| Park Ridge, IL | 60068 |
| Prospect Heights, IL | 60070 |
| Richton Park, IL | 60471 |
| River Grove, IL | 60171 |
| Robbins, IL | 60472 |
| Rolling Meadows, IL | 60008 |
| Skokie, IL | 60076, 60077 |
| Streamwood, IL | 60107 |
| Vernon Hills, IL | 60061 |