Local Home Health Agencies

Overlook Visiting Nurse Association Inc

88 masonic roadCharltonMA01507
5 Star CMS Rating
88%
Patient Recommended
5 Star Patient Rating

Services

Types of services offered to patients
Offers Nursing Care Services
Offers Home Health Aide Services
Offers Physical Therapy Services
Offers Occupational Therapy Services
Offers Speech Pathology Services
Offers Medical Social Services

Ratings

HHCAHPS Survey Result Star Ratings
5
HHCAHPS Survey Summary Star Rating
5
Star Rating for health team gave care in a professional way
91
Percent of patients who reported that their home health team communicated well with them
4
Star Rating for health team communicated well with them
88
Percent of patients who reported that their home health team communicated well with them
4
Star Rating team discussed medicines, pain, and home safety
85
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
5
Star Rating for how patients rated overall care from agency
90
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
88
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
369
Number of completed surveys
44
Response rate

Quality Measures

HHCAHPS Process Quality Measures
90.1
How often the home health team began their patients' care in a timely manner
96.6
How often the home health team taught patients (or their family caregivers) about their drugs
98.5
How often the home health team checked patients' risk of falling
92.4
How often the home health team checked patients for depression
78.6
How often the home health team determined whether patients received a flu shot for the current flu season
83.3
How often the home health team made sure that their patients received a pneumococcal vaccine (pneumonia shot)
90
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
81.5
How often patients got better at walking or moving around
81.5
How often patients got better at getting in and out of bed
80.2
How often patients got better at bathing
82.9
How often patients' breathing improved
96.2
How often patients' wounds improved or healed after an operation
66.4
How often patients got better at taking their drugs correctly by mouth
16
How often home health patients had to be admitted to the hospital
14.6
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
96.6
How often physician-recommended actions to address medication issues were completely timely
0.38
Changes in skin integrity post-acute care: pressure ulcer/injury

Patient Outcome Statistics

Rates of Discharge to Community and Potentially Preventable Readmissions
2,434
Observed Number of Discharges to Community
3,120
Number of Eligible Stays for DTC Measure
78.01
Observed Discharge to Community Rate
80.88
Risk-Standardized Discharge to Community Rate
79.53
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate
1
DTC Comparative Performance Category

Better Than National Rate

62
Observed Number of Potentially Preventable Readmissions Following Discharge
2,105
Number of Eligible Stays for PPR Measure
2.95
Observed Potentially Preventable Readmissions Rate
3.48
Risk-Standardized Potentially Preventable Readmissions Rate
2.84
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
4.18
Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
2
PPR Comparative Performance Category

Same As National Rate

1.06
How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
4,846
Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally

Service Area

Areas Served by the Home Health Agency
Agawam, MA
01001
Amherst, MA
01002
Ashburnham, MA
01430
Ashfield, MA
01330
Athol, MA
01331
Auburn, MA
01501
Barre, MA
01005
Belchertown, MA
01007
Berlin, MA
01503
Bernardston, MA
01337
Blackstone, MA
01504
Bolton, MA
01740
Bondsville, MA
01009
Boylston, MA
01505
Brimfield, MA
01010
Brookfield, MA
01506
Buckland, MA
01338
Centerville, MA
02632
Charlemont, MA
01339
Charlton, MA
01507
Charlton City, MA
01508
Cherry Valley, MA
01611
Chicopee, MA
01013, 01020, 01021, 01022
Clinton, MA
01510
Colrain, MA
01340
Conway, MA
01341
Deerfield, MA
01342
Douglas, MA
01516
Dudley, MA
01571
East Brookfield, MA
01515
East Longmeadow, MA
01028
Easthampton, MA
01027
Erving, MA
01344
Feeding Hills, MA
01030
Fiskdale, MA
01518
Fitchburg, MA
01420
Florence, MA
01062
Gardner, MA
01440
Gilbertville, MA
01031
Gill, MA
01354
Goshen, MA
01032
Grafton, MA
01519
Granby, MA
01033
Greenfield, MA
01301, 01302
Hadley, MA
01035
Hampden, MA
01036
Hardwick, MA
01037
Hatfield, MA
01038
Heath, MA
01346
Holden, MA
01520
Holland, MA
01521
Holyoke, MA
01040
Hopkinton, MA
01748
Hubbardston, MA
01452
Hudson, MA
01749
Indian Orchard, MA
01151
Jefferson, MA
01522
Lake Pleasant, MA
01347
Lancaster, MA
01523
Leeds, MA
01053
Leicester, MA
01524
Leominster, MA
01453
Leverett, MA
01054
Longmeadow, MA
01106
Ludlow, MA
01056
Lunenburg, MA
01462
Marlborough, MA
01752
Medway, MA
02053
Milford, MA
01757
Millbury, MA
01527
Millers Falls, MA
01349
Millville, MA
01529
Monson, MA
01057
Montague, MA
01351
New Braintree, MA
01531
New Salem, MA
01355
North Brookfield, MA
01535
North Grafton, MA
01536
North Hatfield, MA
01066
North Oxford, MA
01537
Northampton, MA
01060
Northborough, MA
01532
Northbridge, MA
01534
Northfield, MA
01360
Oakham, MA
01068
Orange, MA
01364
Oxford, MA
01540
Palmer, MA
01069
Paxton, MA
01612
Petersham, MA
01366
Princeton, MA
01541
Rochdale, MA
01542
Rowe, MA
01367
Royalston, MA
01368
Rutland, MA
01543
Shelburne Falls, MA
01370
Sherborn, MA
01770
Shrewsbury, MA
01545
Shutesbury, MA
01072
South Barre, MA
01074
South Deerfield, MA
01373
South Grafton, MA
01560
South Hadley, MA
01075
Southampton, MA
01073
Southborough, MA
01772
Southbridge, MA
01550
Southwick, MA
01077
Spencer, MA
01562
Springfield, MA
01101, 01103, 01104, 01105, 01107, 01108, 01109, 01118, 01119, 01128, 01129
Sterling, MA
01564
Sturbridge, MA
01566
Sunderland, MA
01375
Sutton, MA
01590
Templeton, MA
01468
Three Rivers, MA
01080
Turners Falls, MA
01376
Upton, MA
01568
Uxbridge, MA
01569
Wales, MA
01081
Ware, MA
01082
Warren, MA
01083
Warwick, MA
01378
Webster, MA
01570
Wendell, MA
01379
West Boylston, MA
01583
West Brookfield, MA
01585
West Hatfield, MA
01088
West Springfield, MA
01089
West Warren, MA
01092
Westborough, MA
01581
Westfield, MA
01085, 01086
Westminster, MA
01473
Whately, MA
01093
Wheelwright, MA
01094
Whitinsville, MA
01588
Wilbraham, MA
01095
Winchendon, MA
01475
Worcester, MA
01602, 01603, 01604, 01605, 01606, 01607, 01608, 01609, 01610