Heartland Home Care Grand Rapids
3230 eagle park drive ne, suite 200Grand RapidsMI49525
4 Star CMS Rating
71%
Patient Recommended
4 Star Patient Rating
Services
Types of services offered to patients
| Offers Nursing Care Services | |
| Offers Home Health Aide Services | |
| Offers Physical Therapy Services | |
| Offers Occupational Therapy Services | |
| Offers Speech Pathology Services | |
| Offers Medical Social Services |
Ratings
HHCAHPS Survey Result Star Ratings
| 4 | HHCAHPS Survey Summary Star Rating |
| 3 | Star Rating for health team gave care in a professional way |
| 85 | Percent of patients who reported that their home health team communicated well with them |
| 4 | Star Rating for health team communicated well with them |
| 86 | Percent of patients who reported that their home health team communicated well with them |
| 4 | Star Rating team discussed medicines, pain, and home safety |
| 83 | Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them |
| 4 | Star Rating for how patients rated overall care from agency |
| 79 | Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) |
| 71 | Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family |
| 145 | Number of completed surveys |
| 25 | Response rate |
Quality Measures
HHCAHPS Process Quality Measures
| 99 | How often the home health team began their patients' care in a timely manner |
| 99.3 | How often the home health team taught patients (or their family caregivers) about their drugs |
| 100 | How often the home health team checked patients' risk of falling |
| 99.9 | How often the home health team checked patients for depression |
| 93.3 | How often the home health team determined whether patients received a flu shot for the current flu season |
| 91.9 | How often the home health team made sure that their patients received a pneumococcal vaccine (pneumonia shot) |
| 99.2 | With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care |
| 85.8 | How often patients got better at walking or moving around |
| 90.9 | How often patients got better at getting in and out of bed |
| 91.7 | How often patients got better at bathing |
| 96 | How often patients' breathing improved |
| 100 | How often patients' wounds improved or healed after an operation |
| 84.7 | How often patients got better at taking their drugs correctly by mouth |
| 9.9 | How often home health patients had to be admitted to the hospital |
| 17.7 | How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted |
| 99.9 | How often physician-recommended actions to address medication issues were completely timely |
| 0.17 | Changes in skin integrity post-acute care: pressure ulcer/injury |
Patient Outcome Statistics
Rates of Discharge to Community and Potentially Preventable Readmissions
| 481 | Observed Number of Discharges to Community |
| 595 | Number of Eligible Stays for DTC Measure |
| 80.84 | Observed Discharge to Community Rate |
| 90.31 | Risk-Standardized Discharge to Community Rate |
| 86.95 | Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate |
| 1 | DTC Comparative Performance Category Better Than National Rate |
| 23 | Observed Number of Potentially Preventable Readmissions Following Discharge |
| 517 | Number of Eligible Stays for PPR Measure |
| 4.45 | Observed Potentially Preventable Readmissions Rate |
| 3.58 | Risk-Standardized Potentially Preventable Readmissions Rate |
| 2.7 | Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate |
| 4.63 | Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate |
| 2 | PPR Comparative Performance Category Same As National Rate |
| 0.94 | How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally |
| 810 | Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally |
Service Area
Areas Served by the Home Health Agency