Heartland Home Care Grand Rapids

3230 eagle park drive ne, suite 200Grand RapidsMI49525
4 Star CMS Rating
71%
Patient Recommended
4 Star Patient Rating

Services

Types of services offered to patients
Offers Nursing Care Services
Offers Home Health Aide Services
Offers Physical Therapy Services
Offers Occupational Therapy Services
Offers Speech Pathology Services
Offers Medical Social Services

Ratings

HHCAHPS Survey Result Star Ratings
4
HHCAHPS Survey Summary Star Rating
3
Star Rating for health team gave care in a professional way
85
Percent of patients who reported that their home health team communicated well with them
4
Star Rating for health team communicated well with them
86
Percent of patients who reported that their home health team communicated well with them
4
Star Rating team discussed medicines, pain, and home safety
83
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
4
Star Rating for how patients rated overall care from agency
79
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
71
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
145
Number of completed surveys
25
Response rate

Quality Measures

HHCAHPS Process Quality Measures
99
How often the home health team began their patients' care in a timely manner
99.3
How often the home health team taught patients (or their family caregivers) about their drugs
100
How often the home health team checked patients' risk of falling
99.9
How often the home health team checked patients for depression
93.3
How often the home health team determined whether patients received a flu shot for the current flu season
91.9
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
99.2
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
85.8
How often patients got better at walking or moving around
90.9
How often patients got better at getting in and out of bed
91.7
How often patients got better at bathing
96
How often patients' breathing improved
100
How often patients' wounds improved or healed after an operation
84.7
How often patients got better at taking their drugs correctly by mouth
9.9
How often home health patients had to be admitted to the hospital
17.7
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
99.9
How often physician-recommended actions to address medication issues were completely timely
0.17
Changes in skin integrity post-acute care: pressure ulcer/injury

Patient Outcome Statistics

Rates of Discharge to Community and Potentially Preventable Readmissions
481
Observed Number of Discharges to Community
595
Number of Eligible Stays for DTC Measure
80.84
Observed Discharge to Community Rate
90.31
Risk-Standardized Discharge to Community Rate
86.95
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate
1
DTC Comparative Performance Category

Better Than National Rate

23
Observed Number of Potentially Preventable Readmissions Following Discharge
517
Number of Eligible Stays for PPR Measure
4.45
Observed Potentially Preventable Readmissions Rate
3.58
Risk-Standardized Potentially Preventable Readmissions Rate
2.7
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
4.63
Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
2
PPR Comparative Performance Category

Same As National Rate

0.94
How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
810
Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally

Service Area

Areas Served by the Home Health Agency
Ada, MI
49301
Allegan, MI
49010
Allendale, MI
49401
Bailey, MI
49303
Baldwin, MI
49304
Barryton, MI
49305
Belding, MI
48809
Belmont, MI
49306
Big Rapids, MI
49307
Bitely, MI
49309
Blanchard, MI
49310
Byron Center, MI
49315
Caledonia, MI
49316
Carson City, MI
48811
Cedar Springs, MI
49319
Clarksville, MI
48815
Comstock Park, MI
49321
Conklin, MI
49403
Coopersville, MI
49404
Coral, MI
49322
Crystal, MI
48818
Dorr, MI
49323
Edmore, MI
48829
Evart, MI
49631
Fenwick, MI
48834
Fremont, MI
49412
Fruitport, MI
49415
Gowen, MI
49326
Grand Haven, MI
49417
Grand Rapids, MI
49503, 49504, 49505, 49506, 49507, 49508, 49512, 49525, 49534, 49544, 49546, 49548
Grandville, MI
49418
Grant, MI
49327
Greenville, MI
48838
Hamilton, MI
49419
Hart, MI
49420
Hastings, MI
49058
Hesperia, MI
49421
Holland, MI
49423, 49424
Holton, MI
49425
Howard City, MI
49329
Hubbardston, MI
48845
Hudsonville, MI
49426
Ionia, MI
48846
Jenison, MI
49428
Kent City, MI
49330
Lake Odessa, MI
48849
Lakeview, MI
48850
Lowell, MI
49331
Lyons, MI
48851
McBrides, MI
48852
Mecosta, MI
49332
Middleville, MI
49333
Montague, MI
49437
Morley, MI
49336
Muir, MI
48860
Muskegon, MI
49440, 49441, 49442, 49444, 49445
Newaygo, MI
49337
Nunica, MI
49448
Orleans, MI
48865
Pewamo, MI
48873
Pierson, MI
49339
Portland, MI
48875
Ravenna, MI
49451
Reed City, MI
49677
Remus, MI
49340
Riverdale, MI
48877
Rockford, MI
49341
Rodney, MI
49342
Sand Lake, MI
49343
Saranac, MI
48881
Sears, MI
49679
Shelby, MI
49455
Sheridan, MI
48884
Six Lakes, MI
48886
Sparta, MI
49345
Spring Lake, MI
49456
Stanton, MI
48888
Stanwood, MI
49346
Trufant, MI
49347
Twin Lake, MI
49457
Vestaburg, MI
48891
Walkerville, MI
49459
Wayland, MI
49348
West Olive, MI
49460
White Cloud, MI
49349
Whitehall, MI
49461
Wyoming, MI
49509, 49519
Zeeland, MI
49464