Where the Heart Is Inc

760 great oaks roadEads TN38028

2 Star CMS Rating

65%

Patient Recommended

2 Star Patient Rating

Services

Types of services offered to patients

	Offers Nursing Care Services
	Offers Home Health Aide Services
	Offers Physical Therapy Services
	Offers Occupational Therapy Services
	Offers Speech Pathology Services
	Offers Medical Social Services

HHCAHPS Survey Result Star Ratings

2	HHCAHPS Survey Summary Star Rating
2	Star Rating for health team gave care in a professional way
84	Percent of patients who reported that their home health team communicated well with them
2	Star Rating for health team communicated well with them
80	Percent of patients who reported that their home health team communicated well with them
2	Star Rating team discussed medicines, pain, and home safety
78	Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
2	Star Rating for how patients rated overall care from agency
68	Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
65	Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
115	Number of completed surveys
17	Response rate

HHCAHPS Process Quality Measures

99.3	How often the home health team began their patients' care in a timely manner
99.7	How often the home health team taught patients (or their family caregivers) about their drugs
100	How often the home health team checked patients' risk of falling
99.7	How often the home health team checked patients for depression
91.2	How often the home health team determined whether patients received a flu shot for the current flu season
90.3	How often the home health team made sure that their patients received a pneumococcal vaccine (pneumonia shot)
97.8	With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
70.4	How often patients got better at walking or moving around
66	How often patients got better at getting in and out of bed
69.2	How often patients got better at bathing
71.9	How often patients' breathing improved
90.5	How often patients' wounds improved or healed after an operation
61.6	How often patients got better at taking their drugs correctly by mouth
11.4	How often home health patients had to be admitted to the hospital
13.7	How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
93	How often physician-recommended actions to address medication issues were completely timely
n/a	Changes in skin integrity post-acute care: pressure ulcer/injury

Rates of Discharge to Community and Potentially Preventable Readmissions

148	Observed Number of Discharges to Community
211	Number of Eligible Stays for DTC Measure
70.14	Observed Discharge to Community Rate
79.78	Risk-Standardized Discharge to Community Rate
73.03	Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate
2	DTC Comparative Performance Category Same As National Rate
20	Observed Number of Potentially Preventable Readmissions Following Discharge
215	Number of Eligible Stays for PPR Measure
9.3	Observed Potentially Preventable Readmissions Rate
4.41	Risk-Standardized Potentially Preventable Readmissions Rate
3.29	Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
5.93	Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
2	PPR Comparative Performance Category Same As National Rate
1.06	How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
307	Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally

Areas Served by the Home Health Agency