Crossroads Home Health & Hospice

1109 vicente street, suite 103San FranciscoCA94116
3 Star CMS Rating
75%
Patient Recommended
3 Star Patient Rating

Services

Types of services offered to patients
Offers Nursing Care Services
Offers Home Health Aide Services
Offers Physical Therapy Services
Offers Occupational Therapy Services
Offers Speech Pathology Services
Offers Medical Social Services

Ratings

HHCAHPS Survey Result Star Ratings
3
HHCAHPS Survey Summary Star Rating
3
Star Rating for health team gave care in a professional way
85
Percent of patients who reported that their home health team communicated well with them
2
Star Rating for health team communicated well with them
79
Percent of patients who reported that their home health team communicated well with them
3
Star Rating team discussed medicines, pain, and home safety
82
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
3
Star Rating for how patients rated overall care from agency
76
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
75
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
234
Number of completed surveys
18
Response rate

Quality Measures

HHCAHPS Process Quality Measures
81.6
How often the home health team began their patients' care in a timely manner
98.1
How often the home health team taught patients (or their family caregivers) about their drugs
99.8
How often the home health team checked patients' risk of falling
99.6
How often the home health team checked patients for depression
83.2
How often the home health team determined whether patients received a flu shot for the current flu season
88.2
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot)
98
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
76.5
How often patients got better at walking or moving around
79
How often patients got better at getting in and out of bed
79.1
How often patients got better at bathing
87.9
How often patients' breathing improved
93
How often patients' wounds improved or healed after an operation
72.4
How often patients got better at taking their drugs correctly by mouth
16.1
How often home health patients had to be admitted to the hospital
12.6
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
98
How often physician-recommended actions to address medication issues were completely timely
n/a
Changes in skin integrity post-acute care: pressure ulcer/injury

Patient Outcome Statistics

Rates of Discharge to Community and Potentially Preventable Readmissions
508
Observed Number of Discharges to Community
625
Number of Eligible Stays for DTC Measure
81.28
Observed Discharge to Community Rate
85.17
Risk-Standardized Discharge to Community Rate
82.07
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate
1
DTC Comparative Performance Category

Better Than National Rate

9
Observed Number of Potentially Preventable Readmissions Following Discharge
344
Number of Eligible Stays for PPR Measure
2.62
Observed Potentially Preventable Readmissions Rate
3.3
Risk-Standardized Potentially Preventable Readmissions Rate
2.39
Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
4.52
Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
2
PPR Comparative Performance Category

Same As National Rate

0.91
How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
966
Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally

Service Area

Areas Served by the Home Health Agency
Alameda, CA
94501, 94502
Albany, CA
94706
Antioch, CA
94531
Berkeley, CA
94702, 94703, 94704, 94705, 94707, 94708, 94709, 94710
Brisbane, CA
94005
Burlingame, CA
94010
Castro Valley, CA
94546, 94552
Daly City, CA
94014, 94015
Danville, CA
94526
Dublin, CA
94568
El Cerrito, CA
94530
El Sobrante, CA
94803
Emeryville, CA
94608
Fremont, CA
94536, 94538, 94539, 94555
Hayward, CA
94541, 94542, 94544, 94545
Hercules, CA
94547
Livermore, CA
94550, 94551
Millbrae, CA
94030
Newark, CA
94560
Oakland, CA
94601, 94602, 94603, 94605, 94606, 94607, 94609, 94610, 94611, 94612, 94618, 94619, 94621
Orinda, CA
94563
Pacifica, CA
94044
Pinole, CA
94564
Pleasanton, CA
94566, 94588
Richmond, CA
94801, 94804, 94805
San Bruno, CA
94066
San Francisco, CA
94102, 94103, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94131, 94132, 94133, 94134, 94158
San Leandro, CA
94577, 94578, 94579
San Lorenzo, CA
94580
San Mateo, CA
94401, 94404
San Pablo, CA
94806
South San Francisco, CA
94080
Sunol, CA
94586
Union City, CA
94587